What Questions Should You Ask a Restoration Company Before Hiring?

When you talk to a restoration pro, start by asking how they dry a home after water damage. You want to know what equipment they use, like air movers and dehumidifiers, and how long the process usually takes. The answer depends on the extent of the damage, the materials affected, and the humidity level in your area. Tulsa's humid subtropical climate can affect drying times, so a thorough plan matters.

Ask whether they remove wet materials like drywall or flooring, or if they try to dry them in place. Some materials, like carpet and padding, may need removal. Others, like hardwood, can sometimes be dried. The pro should explain their decision process and what they check, such as moisture readings in walls and under floors. This helps you understand what to expect during the job.

• What drying equipment do you use?
• How do you decide what to remove?
• How will you monitor moisture levels?
• What is the estimated drying time?
• Do you clean and restore personal items?

Insurance can be complicated, so ask how the pros handle the paperwork. You want to know if they document the damage with photos and written reports, and if they provide those to your insurance company. They might also help you itemize damaged belongings for a claim. Policies vary, and your insurer decides what is covered.

Ask whether the pros provide documentation you can submit to your insurance company, such as photos and written reports. Some pros give you itemized records of the work performed and moisture readings, but you handle the claim submission. Policies vary, and your insurer decides what is covered. Ask what information they can supply to support your claim.

Water damage often affects more than just the structure. Ask if the pros clean and restore personal property, like furniture, clothing, and electronics. Some jobs include contents cleaning, while others focus only on the building. If you have valuable items, ask how they handle delicate pieces and what they do if something cannot be saved.

Also ask about repairs, such as drywall replacement or flooring removal. You want to know if they do the repairs themselves or if they recommend a separate contractor. For example, after water damage, you might need new drywall or flooring. Ask for a clear process and what materials they use, so you know what to expect.