Terms and Conditions – Tulsa Damage Restore Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using https://tulsawaterdamagerestorations.com/ you agree to follow these Terms and Conditions. These rules apply to all visitors and customers who browse our site or hire us for work. We may update these terms at any time to reflect changes in our business or the law. When we post a new version on this page it becomes active right away.

If you keep using the website after we make these changes it means you accept the new rules. Please read this page carefully so you understand your rights and our responsibilities before you start your restoration project with us.

Services

Tulsa Damage Restore Pros offers property recovery services including water extraction and fire cleanup. Our team performs on site assessments to check the level of damage to your building.

We may use third party vendors like plumbers or roofers to help finish specific parts of a job. The availability of our crew and equipment can vary based on your location and the size of the project. We do our best to provide accurate timelines but every restoration job is unique. We reserve the right to decline work if the site is unsafe or if the project falls outside our professional scope.

Quotes, Billing, and Payment

We provide initial estimates based on what we can see during the first visit. The final invoice may change if we find hidden damage like mold behind walls or rot under floors. We use change orders to document any extra work or costs that arise during the project.

You may be asked to pay a deposit before we start large jobs. We accept standard payment methods and expect balances to be paid by the due date on your bill. If a payment is late we may charge a fee. You must notify us of any billing disputes in writing within ten days of receiving your invoice.

Insurance and Claims Assistance

Our team helps you by taking photos and creating detailed lists of damaged items for your claim. We provide moisture maps and drying logs to show your insurance company that the work was necessary.

While we assist with the paperwork the final decision on coverage belongs to your insurance carrier. We do not guarantee that your insurer will pay the full amount of our invoice. You are ultimately responsible for paying for the services we provide regardless of what your insurance company decides. We recommend talking to your agent early in the process to understand your specific policy limits.

Scheduling, Access, and Site Conditions

We need clear access to your property during set time windows to perform our work. It is your responsibility to ensure we have working electricity and water to run our drying equipment. You must also make sure we have legal permission to enter the building.

We may pause work if we find hazardous conditions like asbestos or if there are unrestrained pets or unsupervised minors on the site. If our crew cannot enter the property at the scheduled time we may charge a rescheduling fee. Keeping the work area clear helps us finish your restoration faster.

Health and Safety

The safety of your family and our crew is our main priority. Our technicians receive training to IICRC standards and wear proper PPE like masks and gloves. We use containment barriers and negative air machines to stop dust and spores from spreading through your house.

Our team applies EPA registered disinfectants to kill germs and bacteria safely. We follow all local health and safety rules in Tulsa, Oklahoma to ensure a clean work environment. You must stay out of marked work zones and follow all safety instructions provided by our lead technician to avoid accidents.

Customer Responsibilities

You play an important role in the success of the restoration project. We ask that you move small valuables and breakable items out of the work area before we arrive. You must tell us about any preexisting issues like old leaks or structural cracks.

It is vital that you follow our instructions regarding our drying equipment. Do not turn off fans or dehumidifiers even if they are loud because this can lead to mold growth. If you notice any new issues like a strange smell or a new leak you must inform us right away.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a set period after the job is done. This warranty does not cover preexisting damage or normal wear and tear on your property. We are not responsible for hidden conditions that we could not see during our assessment.

Our warranty is void if you fail to follow our drying instructions or if an act of nature like a new storm causes more damage. We do not warrant the work or products of third party vendors or manufacturers. Our goal is to provide high quality service based on professional industry standards.

Limitation of Liability

Our total liability for any claim related to our services is limited to the amount you paid for that specific job. We are not responsible for indirect or consequential damages such as lost wages or the cost of staying in a hotel.

This limit applies to the extent allowed by the laws of our state. We work hard to protect your property but some risks are inherent in restoration work. By hiring us you agree that we are not liable for any losses beyond the cost of the services provided on your final invoice.

Cancellations and Rescheduling

If you need to cancel or move your appointment please let us know at least twenty four hours in advance. We may charge a fee for late cancellations to cover our labor and fuel costs. Emergency work is handled differently because we move quickly to stop damage.

Once we have moved equipment into your home or started extraction the job cannot be canceled without paying for the work already done. We will work with you to find a new time if an emergency prevents you from being home for a scheduled visit.

Intellectual Property

All text and images on this website belong to Tulsa Damage Restore Pros or the people who licensed them to us. You may not copy or use our photos or articles without our written permission. This includes our company logo and any brand marks.

You are allowed to print a copy of these terms for your personal records. Using our content for your own business or website is strictly forbidden. We take the protection of our intellectual property seriously and will take action if our materials are used without our consent.

Privacy and Data

We collect and use your data according to our Privacy Policy which you can find on our website. We use job photos and project reports to document the restoration for your records and for your insurance company.

By hiring us you give us permission to share these reports with your insurer to help your claim move forward. We keep your contact details and billing information secure and only use them to manage your account. We do not sell your personal data to outside companies for their own marketing purposes.

Third Party Links and Tools

Our website may mention other businesses or provide links to outside tools for your convenience. We do not control these external sites and are not responsible for their content or how they handle your data. If you choose to use these resources you do so at your own risk.

We suggest reading the terms and privacy rules for any third party site you visit. Mentioning a product or company on our site does not mean we guarantee their services. We only provide these links to help you find more information related to property restoration.

Changes to These Terms

Tulsa Damage Restore Pros has the right to change these Terms and Conditions whenever it is necessary. We will update the information on this page and the changes will be effective as soon as they are posted.

It is your responsibility to check this page for updates before you start a new project with us. If you keep using our website or services it shows that you agree to the most recent version of the terms. We aim to keep our rules clear and fair for all our customers in the local community.

Governing Law and Dispute Resolution

These terms are governed by the laws of Tulsa, Oklahoma. If a disagreement happens we both agree to try to settle it through honest conversation first. We will spend at least thirty days trying to negotiate a fair solution before taking any formal legal action.

If we cannot reach an agreement any legal proceedings must take place in the courts of our local area. This process helps us resolve issues quickly and fairly without unnecessary costs. We value our relationship with our clients and prefer to fix problems through direct communication.

Contact

If you have any questions about these Terms and Conditions please send us a letter. You can reach us by postal mail at our office address. Please write to 4136 S 70th E Ave suite d, Tulsa, OK 74145, United States.

We do not accept legal notices or term inquiries through website forms or phone calls. Sending a written letter ensures that your request is documented and directed to the right person. We will review your letter and provide a response as soon as we are able.

Severability and Entire Agreement

These Terms and Conditions make up the entire agreement between you and Tulsa Damage Restore Pros regarding our website and services. If a court decides that one part of these terms is not valid the rest of the rules will still stay in effect.

No other spoken or written promises change what is written on this page. This document covers everything about how we work together and how you use our site. Having everything in writing helps prevent confusion and ensures that everyone follows the same set of professional rules.

Force Majeure

Our company is not responsible for any delays or failures to perform our work caused by events we cannot control. This includes things like severe weather and natural disasters or government orders and labor strikes. If a major event prevents us from reaching your property or finishing a job we will resume work as soon as it is safe and possible to do so.

We will communicate with you throughout the delay to keep you updated on our status. These situations are rare but they can impact how fast we can restore your home.

This page is for general information only and is not intended to serve as legal advice.